Frequently asked questions

No. Asking for quotes is free and there’s no obligation to book. You only pay if you choose a carrier.

To confirm a booking you pay a small booking fee online by card, through Stripe. You then pay the carrier the rest of the price directly, as agreed in your quote.

It’s shown in every quote before you book, so the total you see is the total you pay.

No. We’re an online marketplace. Independent carriers carry out the transport. We find and check carriers, pass on quotes and stay in touch until your job is done.

Before a carrier can quote, we check their identity, their business, and their goods-in-transit and public liability insurance. See what we check.

Usually within one working day. Urgent same-day jobs are passed on straight away.

Carriers must hold goods-in-transit insurance. Tell the carrier and us straight away, with photos, and we’ll help you make a claim with the carrier.

Yes. The cancellation terms, including whether the booking fee is refundable, are set out in our terms and shown before you book.

Not yet. We’re starting with jobs within the UK, with Ireland and Europe planned later.

Register on our carriers page. It’s free, with no monthly fee.